AppleCare for Enterprise is now available in the UAE for Enterprise and Education customers with exclusive support by MDS CTS.
Get expert service and support from the people who know Apple products best.
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What do you get with ACE?
Helpdesk and Employee Support
Direct dial-in phone number
1-to-1 support for any issue related to Apple hardware or software
Unlimited coverage for personal accounts, settings and devices
24/7 support
Hardware Coverage
Covers iPhone, iPad, Mac and Mac Studio Display
iPhone 2 or 3 years | iPad 2, 3 or 4 years | Mac 3 or 4 years | Studio Display 3 or 4 years
Take advantage of Apple managed service
International coverage in over 30 countries
Get Started with ACE
Operating System Support
Standard Plan Select Plan Preferred Plan Alliance Plan
Incidents per year 1 10 Unlimited Unlimited
Response Time 1hr (24/7) 4hrs (12/7) 2hrs (12/7) 1hr (24/7)
Helpdesk Support Unlimited (12/7) Unlimited (12/7) Unlimited (12/7) Unlimited (12/7)
Dedicated Support - -
AC Customer
Success Manager
AC Customer
Success Manager
Qualifying Criteria
200 enrolled devices (devices can be mixed)
Corporate owned devices
Purchased with device or within 12 months of purchase
Purchased AC+ can be converted, contact us to check if you are eligible
Get Started with ACE